we have every confidence in our products; however, if you are in any way dissatisfied with your purchase you may return it to us at your cost within 14 days, in the same condition that it was delivered and packed in its original packaging, for a refund or replacement. we suggest goods are returned by registered post as we cannot refund items lost during return transit or not in a fully saleable condition. please check your goods immediately upon receipt, and inform us within 24 hours of arrival if they are damaged or not as ordered and we will be happy to replace them. we regret that items made to your specification or fabric that has been cut to order cannot be cancelled or returned. this refund policy applies to online sales only.